IT Satisfaction Survey

We are seeking input from Okanagan staff and faculty on how satisfied you are with UBCO IT services and support.

Support our goal of continuous improvement and guide the IT services and support on this campus.

Complete the short survey between March 15-31 and enter to win a $50 BestBuy gift card.

IT Walk-Up Support Cam

Have a quick IT need or urgent issue? Hate showing up to find the window closed or busy?You can now see in real time if the Walk-Up Support Desk is open and how many people are waiting in line.

Visit the UBCO IT website Contact page to view this live feed. If the desk is CLOSED you can:

• submit a ticket in the Self-Service portal, OR
• call 250-807-9000 (local 79000)

Kaltura Videos going to Cloud

To create a better video experience for you and your students, UBC is moving Kaltura videos hosted at UBC into the Kaltura cloud. 

This migration will happen gradually, starting Saturday, April 1, 2023 and finishing by Monday, May 1, 2023. Videos will be migrated chronologically, with older videos moving first and more recent videos moving later. Learn more...

Watching out for your Wifi  

Noticed someone going in and out of classrooms and offices with a tablet and a scanner? 

Don't worry, it's the UBCO IT Network Team making sure that UBC wifi reaches the spaces people need, and looking for possible interference.

Did you know some home printers and other devices may interfere with our campus networks? Please contact IT if you are having trouble with wifi coverage and we'll  look for possible sources of interference.

If you need wireless for your research please contact rc.sysadmin@ubc.ca.

UBCO Websites on CWL

Admin access to UBCO CMS WordPress websites will no longer use Novell to login. As of March 15, the Web & Apps team updated all sites to use UBC CWL login and password instead to be consistent with other UBC applications such as Workday and Canvas.  

Check out the updated documentation on User Management HERE.

If you have any internal documentation that references Novell or other legacy tools or processes, please ensure these are updated and/or removed.

New online payment solution

TouchNet is the new solution, replacing ePayment, that will facilitate all digital payment transactions across all UBC campuses. If you need a NEW merchant code please submit your request at least 4 weeks in advance. 

Visit the UBC Digital Payments Program website for info or email digital.payments@ubc.ca.

Compliance Support

The Compliance Support Program aims to raise awareness about UBC's privacy and information security requirements and help the UBC community understand the steps needed to safeguard against security or privacy breaches:

• Support to self-identify compliance gaps

• Training to support leadership 

• Advice in relation to best practices

Learn more about this program being expanded across UBC starting this month.

Be a Workday Power User

Improve your Workday skills by regularly visiting Workday this Week. Resources include:

• Tips and helpful hints about using Workday

• Known issues (including workarounds and estimated fix timings if available)

• Upcoming scheduled maintenance