IT Support Hours 2023

If you have a computer issue or would like to speak with a technician, please request an appointment using the UBC Self-Service Portal.

If you have a quick question or pressing issue, please visit or call the IT Service Centre:

Phone: M-F 7:30 am to 4:30 pm
250.807.9000 (on-campus dial 79000)
Helpdesk Walk-up*: M-F 8:00 am to 4:00 pm (*subject to available resources)

Student Tech Support: Find them at the Library Desk

UBCO Student Tech Support is accessed from the Library Desk to help students with:

• Canvas
• Microsoft Office
• PayForPrint
• General IT questions

Data Privacy Week @UBC 2023

Celebrate Data Privacy Week January 23 – 26, 2023. Join the conversation about the impact technology has on our privacy rights and the importance of valuing and protecting personal information.

• What's new or changed
• Student & Employee Investigations
• Web Analytics and Web Marketing

For further details and registration visit HERE.

Think before you click!

A ransomware gang, Vice Society (or “Vice Spider”) has been affiliated with recent high-profile, academic focused cyber-attacks. Attacks have caused restricted access to networks and data, delayed exams, canceled school days, and theft of student and employee details. Please stay vigilant and refresh THESE TIPS to avoid phishing scams.

Please contact UBC Cybersecurity at security@ubc.ca to report suspicious email.

Data Retention for Videos

In October 2023, UBC will implement an automated one-year retention policy for Zoom & Teams video recordings. This data retention schedule will affect all faculty, staff and student employees at both UBC Vancouver and UBC Okanagan campuses. Systems such as MS Teams and Zoom are not intended for long-term video storage. LEARN MORE...

New device for Christmas?

Make sure it's associated with your CWL to avoid issues with multi-factor authentication (Duo).

• Navigate to https://mfadevices.id.ubc.ca Authenticate to confirm your identity

• Click on "+ Add another device"

• Select the type of device that you wish to add to your account & follow the prompts

Make sure you have more than one option registered for your Enhanced CWL account to have a backup method enrolled just in case.

IT Help: Lunch & Learn

Starting next month, IT will offer monthly drop-in, online sessions on common technology related topics such as using Teams & OneDrive, where to store files, how to find and install UBC software and other topics.

Let us know what topics you'd like to see!

Payroll Phishing Attacks

UBC Cybersecurity is aware of multiple payroll direct deposit phishing campaigns, actively targeting members of UBC finance and/or payroll teams. The email ask staff to update employees’ direct deposit account information in order to re-route employees’ paycheques. READ MORE...

Need IT Equipment?

Did you know Apple devices are in the Microserve Catalogue in Workday? Find out how to purchase computer equipment in Workday here.

New IT Purchasing Process

Check out these guides for more details:

• How to Purchase Software
• How to purchase department funded non-catalogue IT equipment in Workday

Video Conferencing Help

Here are a few tips and tricks for video conferencing whether you're on or off campus:

• Using Zoom in Classrooms
• How do I use Zoom in a hardware Videoconference room?
• Wireless Presentation using AirMedia