October 2022

IT's Coming...

Stay tuned for details on the return of our (in)famous IT Holiday Open House.

1 year data retention for Zoom & Teams recordings Fall 2023

In October 2023, UBC Record's Management will implement an automated one-year retention policy for video recordings. This data retention schedule will affect all employees on both campuses.

While users are not required to move their videos, if they are more than one year old and no action is taken, these videos will be automatically disposed of according to the one-year automated retention schedule. LEARN MORE...

IRP Mission To Launch

The Integrated Renewal Team (IRP) held a Virtual Town Hall on October 3, 2022. Highlights included:

View the recording here (CWL required)


Need IT Help? 3 ways...

Online: The quickest way to get help. We triage based on urgency and send it to the best team to help. We can also schedule in person appts. 

Phone: M-F 7:30 am - 4:30 pm 250.807.9000
We can help resolve many issues over the phone however you may have to wait on the line for a tech to become available.

IT Service Centre: M-F 8-4 pm ADM 024B
Walk-up support is ONLY for emergency or quick fixes. We have limited onsite resources so wait times and availability vary.

Creating Comms that won't be mistaken for phishing

Putting together a survey invite, newsletter or other communication for the UBC community that does not confuse faculty and staff can be difficult, especially when UBC Cybersecurity is spending time training employees on what to report. The Privacy Matters website has tips to increase the success rate of recipients accepting communications as legitimate. READ MORE...

Daily FASmail sending limits

Beginning October 11, a daily limit of 4,000 outbound email messages was implemented for FASmail accounts. This limit is in effect daily from 12:00 am to 11:59 pm PT to prevent compromised FASmail user accounts from being used to distribute large volumes of spam and phishing emails. LEARN MORE (CWL required).

Helping build UBC's future: a student's experience working in IRP Student

Student involvement in renewing UBC's Student Information System is critical, as they will be prime users of Workday Student. Read a first-hand experience of a co-op student working with IRP Student. READ MORE

PeopleSoft Decommissioning

PeopleSoft is scheduled to be decommissioned the week of Oct. 30th to reduce costs, eliminate security risks, and free up resourcing. Impacted users will receive detailed instructions on how to prepare for this change. LEARN MORE...

Upcoming Maintenance & Events


  • UBC Wireless Maintenance - Saturday, Oct 22 - Sunday Oct 23, 10pm-2am 
    • The campus wireless network will be undergoing maintenance from October 22, 2022, 22:00 PT to October 23, 2022, 02:00 PT. During this time, there will be sporadic outages to all WiFi services.


  • Student Demographic Data Project Town Hall
    | October 20, 3:30 pm (virtual)|
    • Open to faculty and staff, this event will help you learn more about the Student Demographic Data Project (SDDP) and its aims to provide the university with more inclusive, demographically representative data. Join a panel of UBC experts for an overview of the project - and how it supports the priorities of UBC's Inclusive Action Plan. REGISTER

  • Privacy Matters Symposium
    | Throughout October |
    • Join the information security discussions by attending any number of virtual events throughout October 2022. Learn best practices for securing your data and what the future holds for information security services and standards at UBC.

      Events are open to all UBC staff and faculty. For details please visit the Symposium homepage.

  • UBC ARC Alliance RAC 2022 Deadline
    | November 2, 2022 |
    • Interested in applying for additional research storage and computing resources? The Digital Research Alliance of Canada ("the Alliance") has two competitions that can help you access resources needed to conduct your research:
      • The Resources for Research Group (RRG) competition is for researchers who require computing, storage and cloud resources beyond what is given by Rapid Access Service (RAS),
      • The Resources Platforms and Portals (RPP) competition is aimed at researchers who wish to improve access to shared datasets, enhance existing online research tools and facilities or advance national or international research collaborations.

        RAC applications must be submitted by November 2, 2022.
  • Pit Stop - UBCO Constellationemerging media and technology learning spaces 
    | November 17, 11 am Sawchuck Family Theatre & COM 107 |
    • Join the Constellation suite of emerging media and technology learning spaces to find out how they enable UBC Okanagan students and faculty to push the boundaries of innovation and learning - and support the United Way! Please bring a $2 donation


UBCO IT Engagement Services offers a single point of contact for departments and faculties at the Okanagan campus to access the information technology support and services they need to enable exceptional learning and research. 

Learn more about our team HERE or send us an email or submit a ticket via the UBC Self-Service Portal