A Guide to Compassionate Phone Conversations
Developed for COVID-19 by Northern Health
Developed by Northern Health with patient partners this conversation guide may be useful for challenging conversations with patients and family members. The Guide to Compassionate Phone Conversations has been initially used for COVID-19 cases and within Northern Health’s palliative care team. The guide can be supportive to a variety of contexts. Importantly, this process helps to maintain a culturally safe interaction.
Click Here to Access the Guide