May 2023

Summer IT Support Hours

Please note that as of May 1, 2023 we will be switching to our summer schedule for IT support. 

Phones: M-F 7:30 am - 4:30 pm
Walk-up: M-F 9:00 am -12 noon; 1:00-3:00 pm

For the best response, or to request an appointment, please use the Self-Service Portal

Printer Audits May 29-June 2

UBCO's print vendor, Ricoh, will be conducting an audit of all UBCO staff, faculty & student printers during the week of May 29th.

Ricoh and a member of UBCO IT may require access to UBCO managed printers in or around your workspace to complete their work.Thank you for supporting this work.

Moving offices?

Need IT equipment, phones or audio-visual equipment moved? Just use the Okanagan – Employee IT Equipment Move Request form

Please submit move requests no later than 5 business days before (earlier during peak times, e.g. start of term).

Moving MORE THAN 5 people? Please submit a General Service Request at least 2-3 weeks in advance.

Find detailed instructions with screen shots of how to use this form HERE.

UBC Mac FASmail Change

Effective May 29 Mac users who access their FASmail accounts using Microsoft Outlook for Mac must make a simple account settings update to avoid difficulties searching for recipient names or accessing the Global Address List (GAL). Please note this change does not impact mail flow to and from the FASmail mailbox.

Please refer to these instructions for more details to resolve the issue.

CRP? Please take care

UBCO full-time, ongoing roles benefit from the centrally funded Computer Replacement Program (CRP). At the end of the CRP period, the devices become part of our loaner pool. 

Therefore please do not attach stickers to any CRP funded devices, take care when closing laptops (please ensure nothing is still on the keyboard) and use lids with any beverages nearby. We have seen an increase in damaged devices lately which deplete our already limited funds, staff time and our available loaner gear. 

1 year data retention for Zoom & Teams recordings Fall 2023

In October 2023, UBC Record's Management will implement an automated one-year retention policy for video recordings. This data retention schedule will affect all employees on both campuses.

While users are not required to move their videos, if they are more than one year old and no action is taken, these videos will be automatically disposed of according to the one-year automated retention schedule. LEARN MORE...

Upcoming Maintenance

  • Scheduled maintenance for UBCO ResNet Software Upgrades
    | Thursday June 1 | 05:00-06:00 PD
    • There will be brief and periodic disruption to voice, wireless and data services in all student residence buildings for about 8-15 minutes during the upgrades.

  • Scheduled maintenance for UBCO Network Software Upgrades
    | Saturday June 3 | 08:00-09:00 PD
    • There will be brief and periodic disruption to voice, wireless and data services in each building for about 8-15 minutes during the upgrades.
      Upper Campus
      Plant Growth

For specific details please visit  the UBC IT Status Page  

Upcoming Events

  • CTLT Spring Institute
    • Join the Centre for Teaching, Learning and Technology for the four-day Spring Institute. With both virtual and in-person sessions, there will be a focus on purposeful innovation in teaching practices, educational research, student services, and learning technology to support student success and experiences. The Spring Institute also serves as a forum for members of the teaching and learning community to collaborate, network and engage in knowledge exchange.
      To see a full list of events, visit HERE
  • Teaching and Learning in the time of ChatGPT
    | May 29, 2023 | 9:30am -10:30am
  • Exploring the Opportunities and Ethical Considerations of Generative AI in Teaching and Learning
    | May 29, 2023 | 1:00pm - 2:00pm
  • Intro to Command Line Interface (CLI) and Sockeye for Advanced Research Computing (ARC)
    | May 31, 2023 | 10:00 -11:00 am
    •  Are you new to high performance computing? Struggling with text-based commands—known as the Command Line Interface (CLI)?

      ARC staff will walk attendees through CLI, including what is CLI and how to use it to navigate UBC ARC Sockeye (“Sockeye”). This will provide the foundational skills to begin to use Sockeye and attend other UBC ARC workshops.
      Register HERE

  • How UBC Cybersecurity managed multiple attacks
    Jun 7, 2023 | 11:00 am – 12:00 pm

    • Can you imagine having an Advanced Persistent Threat (APT) actor attacking your organization? Come hear how UBC Cybersecurity started connecting the dots on multiple attacks over a prolonged period of time in order to identify an APT, and what they did to manage the risk and contain the incident.

      This session will be offered live only as there will not be a recording available for those unable to attend due to the sensitive nature of the information that will be discussed.



UBCO IT Engagement Services offers a single point of contact for departments and faculties at the Okanagan campus to access the information technology support and services they need to enable exceptional learning and research. 

Learn more about our team HERE or send us an email or submit a ticket via the UBC Self-Service Portal