October 2025

SAVE THE DATE!

The 2025 UBCO IT Holiday Open House is happening: Thursday December 4, 12:30-2:30. Add it to your calendar now to make sure you don't miss out on festive foods, drinks and lots of fun tech themed games... 

UBCO IT Chatbot Available

Need quick tech help? The UBCO IT Chatbot is LIVE on the UBC IT Okanagan website and is available 24/7 to assist with common questions and support requests. Our Bot does NOT use Generative AI and is able to provide support based on whether you're staff, faculty or a student. Test it out with your top IT support questions to help us make it better to help you better!

IT Helpdesk Walk Up Hours

Quick or urgent IT issue? Call or visit us:

Walk-Up Support: 10am-3pm (closed 12-1pm).
Phone Support: 7:30 am to 4:30 pm (807-9000)

Use the LIVE IT WALK-UP SUPPORT webcam to see if the window is open or busy. 

Computer or software issue? Submit a ticket or use the knowledge base in the Self-Service Portal for IT & Workday support anytime.

Book time with an IT Tech

Are you UBCO Staff or Faculty? Have an IT issue but don't want to wait in line?

You can now book a 15 or 30 min appointment for up to 1 week in advance to discuss tech issues you are having. Note: This service is only available to staff/faculty at this time. Students can visit the Library walk-up desk Mon-Fri 9-5 or try our Student Tech Support online.

Cybersecurity Month

Every October, the PrISM team hosts virtual and in-person events to celebrate Cybersecurity Awareness Month. These sessions are designed to empower you with the knowledge and tools to navigate the ever-evolving landscape of online privacy and information security. LEARN MORE...

Workday Acceptable Use

Starting in September faculty and staff who access Workday will be periodically reminded of and required to agree to Workday Acceptable Use terms upon login. While your system access is based on your role and responsibilities, it’s important to access information when you have a specific business need. LEARN MORE...

Dell UBC Employee Deals

Need a new laptop for home or a family member? Start your holiday season with Dell's Holiday Sale with up to $500 off laptops and desktops. UBC employees get a 10% discount with the Member Purchase Program coupon and can shop online using the link in the coupon email. 

Get IT News in MS Teams

Join the UBCO IT Engagement MS Team for the latest news, advice and support on technology at UBCO. We share upcoming training, notifications of outages, and details on known issues that may disrupt your work. To join CLICK HERE.

Upcoming Maintenance

Please visit the Status Page for the most up-to-date information on planned upgrades and outages at UBC IT Status Page

Upcoming Events

  • M365 Training: Productivity Tips for CO-PILOT, Outlook, Teams, OneDrive and more!

    • Learn about Microsoft 365’s new features for Co-Pilot, Outlook (Exchange Online), Teams, OneDrive and more. Learn tips and tricks to enhance your collaboration and productivity.

    • Various dates & times

  • Privacy Matters Events
    Various dates & times

  • Advanced Research Computing (ARC) Fall Training

    • The ARC team is offering a series of training sessions throughout October and November, including onboarding support for new Sockeye users. Visit the ARC Training & Events page to learn more and register. 

    • Check out the cybersecurity sessions by Privacy Matters at UBC and the Digital Research Alliance of Canada in October for Cybersecurity Awareness Month—some of which are presented by UBC ARC staff. LEARN MORE...

  • Generative AI in Teaching and Learning Series

    • This year, AI has emerged as a significant tool in education, and faculty at UBC are grappling with its integration in the classroom. The UBC Centre for Teaching, Learning and Technology (CTLT) has introduced a new educational series, GenAI in Teaching and Learning. This series aims to help educators transition from concerns to understanding to seeing the opportunities generative AI presents.This series offers:

      • Weekly GenAI Support Clinics: One-hour drop-in clinics on teaching and learning topics to do with the use of tools such as ChatGPT, Stability AI, Google Bard and others, every Wednesday.
      • Integrating GenAI in Education at UBC 30+30 Workshops: 30-minute interactive presentations followed by 30-minutes of discussion designed to assist faculty and staff in navigating this new landscape.
      • AI in Teaching and Learning website: A hub for ongoing support and up-to-date tools and resources for leveraging Generative AI for teaching and learning.
    • View all sessions and register HERE
  • UBC Extended Learning Courses in Artificial Intelligence
    Various Dates & Times
    • UBC Extended Learning Artificial Intelligence courses and programs are designed to provide the in-demand skills and expertise to plan, integrate and optimize AI technologies within cloud solutions and digital media. Through relevant content and expert instruction, gain key competencies to make critical decisions and consider the ethical implications of incorporating AI to position your organization for success.

      The courses offeedr in this area can be taken separately or taken in succession to complete a credential. Plus elgible UBC employees can use Tuition Waivers towards the cost. 
      LEARN MORE...

QUESTIONS?

UBCO IT Engagement Services offers a single point of contact for departments and faculties at the Okanagan campus to access the information technology support and services they need to enable exceptional learning and research. 

Learn more about our team HERE or send us an email or submit a ticket via the UBC Self-Service Portal.