Crystal Van Boxtel leads the individual client services team in the AAACT program. AAACT’s Lending Library service was launched as a pilot in 2020 and provided expedited adaptive technologies and tools through short-term loans to over 500 clients in the public service. This rapid delivery service specifically supported short-term employees, such as students, and people with short-term needs, including after an injury, up until March 31, 2024. This successful pilot is now being integrated as an ongoing service in AAACT program offering shorter timelines to more clients depending on their individual needs.
We asked Crystal about adaptive technologies for her and her clients.
Question: How do you determine the appropriate tools for each employee?
Crystal: There is no one-size-fits-all accommodation. People have unique ways of working. For example, not all blind people use JAWS (a screen-reading software with text-to-speech or Braille display). I was born with Stargardt disease, a rare eye condition that erodes my central vision and colour perception. My first adaptive device was a handheld magnifying glass when I was a kid. Today, I use a screen reader, screen magnifier and inverted colours. At the Lending Library, we consider each person’s unique way of working and work environment. For example, someone at Service Canada who works in an office and interacts with the public has very different requirements than someone at Parks Canada who works outdoors. We take an individualized approach to determine the right tools that empower each person to do their job effectively.
Question: What are some of the adaptive technologies and tools you provide?
Crystal: The Lending Library provides a huge range of devices, from common items like headsets to more specialized equipment like braille keyboards. Another effective tool is an e-ink monitor. It is similar to a Kindle or e-reader because it does not use light for display. People with light sensitivities, (including people with a brain injury), have told us that this technology has been life-changing for them.
Question: People with disabilities form nearly 30% of your team. Why is representation important to you?
Crystal: Our people have lived experience with disability, so they understand the life-changing impact of the right device or technique. People with disabilities tend to be more creative since they find workarounds every day, navigating a world that was not built for us. Having people with disabilities on your team makes a more robust team. They inform good, inclusive design, so every single person benefits.
To learn more about how the Lending Library can help you, please visit our “How can AAACT help you?” services page.
