December 2022

T'was a Great Season!

Thnk you to all (over 220!!) who joined us for our first IT Holiday Open House since 2019. Congrats to Jodi Ryan for winning the grand prize draw of a new Google Nest Hub! 

2022 UBCO IT Numbers...

  • 24,552 tickets submitted by UBCO clients 

  • 13,587 tickets solved by UBCO IT staff

  • 81 computers for NEW staff / faculty roles

  • 261 computers replaced for staff / faculty

  • 102 videos produced by UBCO Studios

We wish you a safe and very merry holiday season (and don't click on any phishy links!!).

IT Support Holiday Hours

IT Service Desk

  • December 12-22: Regular support hours
    Phone: 7:30 am – 4:30 pm
    Walk-up: 8 am – 4 pm  (TBC)
  • December 23: Early closure
  • December 24 to January 2: Closed
  • January 3-6: Phone support only
  • January 9: Full service (pending resourcing)

AV Support

  • December 12-22: Regular support hours
  • After-Hours Instructional AV Support
    December 9-16: 10am – 6 pm
    December 19-23: 8am – 4pm
  • December 24 to January 2: Closed

Please use the UBC Self-Service Portal for the quickest response. 

Help Keep UBC Data Secure

Privacy and Information Security Management (PrISM) Focus On: Workshop Series are available for UBC staff, faculty and researchers to learn about timely privacy and/or security topics.

Topics are chosen from community feedback and current events relatvant to UBC. Check them out and keep UBC data safe and secure.

PC Accessibility Features

Learn how to maximize accessibility on your computer! The Centre for Workplace Accessibility has published the Accessibility Features on Windows OS Course that includes step-by-step guides on how to enable the accessibility features that already exist on your computer (Windows operating systems only).

Upcoming Events

  • Free RONIN – AWS Cloud Computing Research Training| January 24 & 26, 2022 in person @ UBCO |

    • UBC Advanced Research Computing (ARC) and UBCO Research Computing (RC) are offering a two day, in-person hands-on workshop on RONIN – AWS Cloud Computing. Due to the hands-on nature of the workshop, this workshop is not offered virtually. The workshop is FREE and open to faculty, staff and students. Registration is limited to 25 people. Lunch is provided and complementary. CLICK HERE for more details and to register.


UBCO IT Engagement Services offers a single point of contact for departments and faculties at the Okanagan campus to access the information technology support and services they need to enable exceptional learning and research. 

Learn more about our team HERE or send us an email or submit a ticket via the UBC Self-Service Portal