UBCO IT Lunch & Learn

Grab your lunch and join us for some tasty Tech Bites this summer! Get the scoop on efficient file storage, collaboration tools, using meeting room technology and more from our friendly and helpful UBCO IT Support Teams.

Sessions are a mix of online and in person all summer long! More details and links to RSVP HERE.

Can’t find a time or date that fits your schedule? Contact us to set-up a 1:1 session or time with your team on whatever you need help with.

MFA required for VPN

Starting July 22, 2024, UBC's myVPN (both myvpn.ok.ubc.ca AND myvpn.ubc.ca via Cisco AnyConnect) service will require multi-factor authentication (MFA) for an additional layer of security. This applies to all UBC students, faculty, and staff at the Vancouver and Okanagan campuses. 
Detailed instructions can be found here on how to connect. If you have any questions or need assistance, contact UBCO IT.

Windows 11 Auto-Update

Windows 10 will NOT be supported after October 2025. UBCO IT will automatically install Windows 11 on most managed computers starting August 5. Impacted users will receive an email with further details. The upgrade will be performed in the background with a reboot prompt, the same process as regular monthly Microsoft Updates. LEARN MORE...

Update your Email Alias

To ensure proper delivery of your emails, and compatibility with upcoming email enhancements (migration of FASmail from UBC hosted servers to the cloud based Exchange online), please update your email alias to firstname.lastname@ubc.ca by following the steps listed HERE. (NOTE: If you don't see the option to Add FASmail Alias then you have already completed this step! Hurrah!)

New Mail Sentry Service

To improve visibility into the messages that have been filtered and quarantined by the mail-relays, UBC IT and Cybersecurity have developed the Mail Sentry service to allow users to log in and view quarantined messages, as well as set up email notifications for when messages are caught. LEARN MORE...

Workday Student Update

Financial balances cutover toolkit 

Check out this blog post from the IRP team about the upcoming payment deadlines and system freeze dates in Classic SIS. The cutover page also has new info: https://irp.ubc.ca/cutover 

Updated QR Code Guideline

University Relations has updated the QR code guidelines to allow them on signage that is protected with a glass or plexi covering, or posted six feet or higher. Signs must also be regularly checked to ensure no tampering has occurred. Contact  the Graphic Design team for more details and view the update gudie HERE or in Teams.

UBC IT Wins Nationally

UBC IT’s Laleh Mosadegh and the Compliance Support Program's (CSP) Service Team were each recognized with a national award for their momentous work in IT, leading the nation in their respective categories. Read the full article...

New Privacy Matters Site

UBC's Privacy Matters team has created a new website to increase the awareness of privacy and information security at UBC. Check out the NEW WEBSITE and resources such as:

• PIA process overview
• PIA Approved tools
• List of previous PIA reports

July Privacy Matters News

This month we equip you with the knowledge to create impenetrable fortresses around your online accounts. Learn how to leverage password managers for effortless organization and strong password generation. Weigh your options for using suggested strong passwords and explore foolproof methods for crafting memorable yet uncrackable passphrases. Finally, unlock the ultimate security shield with multi-factor authentication, adding an extra layer of defence against cyber criminals. READ MORE...

IT Support Summer Hours

Please note that as of April 29, 2024 we switch to our summer schedule for IT support.

Phones: M-F 7:30 am - 4:30 pm
Walk-up: M-F 10:00 am -12 noon; 1:00-3:00 pm

For the best response, or to request an appointment, please use the Self-Service Portal

Get IT News in MS Teams

Join the UBCO IT Engagement MS Team to get the most up to date news, advice and support for all things related to technology at UBCO. We share upcoming training, notifications of outages, details on known issues that may disrupt your work, tech related opportunities and more. 

To join CLICK here

Top 10 Emerging Tech '24

The Top 10 Emerging Technologies report is a vital source of strategic intelligence. First published in 2011, it draws on insights from scientists, researchers and futurists to identify 10 technologies poised to significantly influence societies and economies. READ MORE...