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 Happy Holidays from Health Quality BC!

We thank you for your commitment to supporting a health care system that works for all. Health Quality BC wishes you a wonderful holiday season and a happy new year.

We look forward to supporting you in 2026!

How Asking “What Matters to You?” Can Inspire Great Change in Health Care

Claire Snyman is an author, blogger, TEDx speaker and advocate for patient and health care collaboration. She is passionate about inspiring people to put their health in their own hands as a result of her own lived experience as an individual with a brain tumour and other chronic health conditions. Her goal is to increase communication and collaboration between patients, families, caregivers and the health care system and embed an understanding of what matters most to people across health care.

We were fortunate to have Claire as one of our Health Talks speakers at this year’s Quality Forum, when she spoke of how asking “What Matters to You?” was intertwined with her hopes for health care.

Read more about her story and watch her Health Talks message to learn how considering this simple but powerful question can lead to inspiring great change across the health care system.

Quality Café: BRAIDing Trust:
Building HPV Vaccine Confidence through Community Conversations

Join us for an inspiring hour with the developers of the Bridging Research, Accurate Information & Dialogue (BRAID) Model, a powerful, community-driven approach to building understanding and confidence in important health topics. Developed in New York, this model brings health care providers and community members together to listen, learn, and co-create trusted messages that address real questions and foster lasting trust. Hear how teams in British Columbia are adapting the approach to strengthen local connections and build confidence in HPV vaccination. Our hope is to make collaboration with community an easy and rewarding choice.

Date and Time: January 14, 2026 | 1200 – 1300 PT
Location: Online

Learn More and Register

A Tribute to Lisa Ridgway

We at Health Quality BC were saddened to learn that Lisa Ridgway had passed away in November. Lisa had been a member of the Patient Voices Network since May 2018, and will be missed by many for her passionate work on behalf of patients and their families. Our thoughts are with her husband Alec and her family and friends.

Lisa was a patient partner and a lawyer. After UBC Law and 15 years of wearing a suit and heels, she became a leading advocate for patient-oriented research in British Columbia and nationally. 

Lisa's principled views about what constitutes genuine patient involvement extended to perspectives from Indigenous communities and mental health clients. Lisa's commitment to true partnership was backed by the hard work to make it so, along with a necessary optimism that progress would indeed follow, eventually. She made a point of rebalancing power whenever she could.

Her efforts welcomed and valued patient insights, as well as eager interest from early career professionals. What mattered most was respect for authentic ideas over the status of the speaker.

Said her friend and fellow patient partner Carolyn Canfield: "We will remember Lisa forever for her quick wit and generosity, her genuine passion for research excellence, and her unwavering commitment to patient partnership that might actually transform institutional research relationships. Our job now is to honour her courage by doing all we can to make her vision for the patient voice a reality."

Questions or Suggestions?

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