Strategic plan 2024 - 2027

As you'll see, 2024 was a very busy year of development and change at CAAP Montérégie.

In the spring, we adopted a new strategic plan for 2024 - 2027, with a view to expanding our influence throughout the Montérégie region. Even after 31 years of existence, we realize that the public is still unaware of the services offered by CAAPs.

Accessibility and Commitment:
Highlights of Our Actions This Year

This year, we actively participated in several trade fairs and round tables. Our advisors also delivered numerous information sessions on users' rights and the rights and obligations related to RPA housing.

In our ongoing effort to enhance accessibility, we are proud to share that two of our advisors are fully bilingual, allowing us to better serve the English-speaking population. Additionally, we now offer services in Spanish, Portuguese, and Creole, ensuring even greater support for diverse communities. We remain committed to making our services accessible to all.

Open house Event

As our team of consultants has almost doubled in size, we've had to relocate our head office. On October 29, we celebrated this new change with an open house. It was a very pleasant event, as the whole team had the pleasure of talking to some of our users, collaborators and partners.

In short, we're very proud of what's been achieved.

In the Photo: The CAAP team of advisors (in red and black) alongside members of the CISSS de la Montérégie-Centre Commissariat and Jean-Philippe Payment, President of the Regroupement des Commissariats aux plaintes et à la qualité des services du Québec.
Thank you all for attending!

Personalized allowance program for PSRs

In 2024, CAAP joined other organizations in denouncing the PSR Personalized Allowance Program, which led to its modification by the Minister responsible for seniors. Financial assistance is now paid to the PSR for the cost of medical care and services rendered to the person, without modification of the lease. The CAAPs are keeping a close watch on this program.

Santé Québec

December 1, 2024 will mark a key milestone in the transformation of Quebec's healthcare system, with the launch of Santé Québec, a new government corporation that will centralize and coordinate all healthcare facility operations. This change stems from Bill 15, passed in December 2023, aimed at improving the accessibility and efficiency of the healthcare system for Quebecers.

Key new features include:

1. A single employer: Santé Québec will become the employer of all employees in the healthcare network, thereby facilitating staff management and mobility, an ongoing challenge in Quebec's healthcare sector.
2. Improved access to care: This new organization will better coordinate resources, enabling more equitable distribution of healthcare services across the territory. For example, patients can be referred to facilities in other regions, or even to the private sector, if waiting times are too long. Santé Québec is also committed to informing patients of their position on waiting lists for interventions.
3. Strengthened coordination of social services: The new entity will include more representative social services, with more inclusive decision-making structures to meet the needs of vulnerable populations. Multidisciplinary social services councils will be set up to ensure that the needs of vulnerable populations are fully taken into account.

By centralizing these aspects under a single entity, the government hopes to create a more efficient healthcare network accessible to all. For more details, consult the official announcements from the Ministère de la Santé et des Services sociaux and Santé Québec's resources.