Introducing the New PVN Learning Series:
Explore What Matters Most to Patient Partners

Health Quality BC (HQBC) is excited to introduce a new learning series for Patient Voices Network (PVN) members, designed to address what you told us you needed most to improve your experience as patient partners.

The PVN Learning Series features a series of one-hour educational webinars that focus on relevant, practical and accessible information about topics you identified through our recent Focus Group and Pulse Check survey as what matters most to you. The first three sessions in the series will explore cultural safety, equity and system-level quality improvement.

The goal of the learning series is to support the growth of PVN patient partners by reducing barriers, strengthening capabilities, and creating more ways to connect, learn and contribute to meaningful change in BC’s health care system with increased skills and confidence. Through this, we hope to further foster meaningful connections, support diverse opportunities, and provide a platform for you to feel heard as equal partners in creating quality health care.

Register now for these upcoming learning sessions.

What It Means to Be a Culturally Safe Patient Partner
October 14, 2025 | 1pm - 2pm PT | Online
Presenter: Mark Matthew, Director, Indigenous Health, Patient & Public Engagement, Health Quality BC

Join us as we connect cultural safety and humility practices to Indigenous rights and health care system commitments. Together, we will reflect on how patient partners – both Indigenous and non-Indigenous – can share their stories in ways that are culturally safe, while also making space for Indigenous voices. The session will offer practical tools to support meaningful, respectful participation in patient engagement.

Learn More and Register

Health System 101: Understanding How Care is Organized in BC 
November 18, 2025 | 1pm - 2pm PT | Online 
Presenter: Andrew Wray, Executive Director, Health Quality BC 

This session is designed to give patient partners a clear, accessible introduction to how the health care system in BC is structured. We will explore the basics of system organization and current challenges. The goal is to provide a strong foundation, so patient partners feel more confident navigating opportunities and contributing to meaningful improvements in care. 

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Patients Making Patient Partnership Meaningful 
January 20, 2026 | 1pm - 2pm PT | Online 
Presenter: Claire Snyman, Health Care Advocate, Two Steps Forward 

Join Claire, a longtime patient partner and advocate, in a discussion about ways to increase communication and collaboration between patients, families, caregivers and the health care system to improve the patient experience, increase access to care and embed an understanding of what matters most to people across health care.

Learn More and Register