IT Helpdesk Fall Start-up In person, walk-up support from the UBCO IT Service Centre in ADM 024 will be OPEN with extended hours from August 25 - September 12. Walk-Up Support: 8 am to 4 pm (closed 12-1pm).
Phone Support: 7:30 am to 4:30 pm (807-9000) Use the LIVE IT WALK-UP SUPPORT webcam to see if the window is open and busy. Submit a ticket or use the knowledge base in the Self-Service Portal for IT & Workday support anytime. | | UBCO IT Chatbot Available Need quick tech help? The UBCO IT Chatbot is LIVE on the UBC IT Okanagan website and is available 24/7 to assist with common questions and support requests. Our Bot does NOT use Generative AI and is able to provide support based on whether you're staff, faculty or a student. Test it out with your top IT support questions to help us make it better to help you better! | | Google Street View Updates Did you know Google Streetview photos of UBCO haven’t been updated since 2012? UBCO Studios is working with Campus Planning to capture new exterior images August 21-22. If you see the UBC IT golf cart with a camera on top give a wave (don't worry, faces and license plates will be blurred). Stay tuned for the updated images! | | Studios Equipment Loans UBC Okanagan Studios offers video and sound equipment to students, staff and faculty at no cost. Regular hours resume as of September 2, 2025 with equipment check-out available Tuesday to Friday, from 9:00 AM to 4:00 PM or by appointment. LEARN MORE... | | MS Bookings Launched Microsoft Bookings will be available to the UBC community on August 18, starting with Personal Bookings pages. Shared Bookings pages will follow later this year once automation and further testing is complete. Get started with this guide on how to create a new meeting type (login with your CWL in the Self-Service Portal first). | | ALT-2040 Protostar Launch UBCO’s ALT-2040 Fund invites proposals that enhance student learning through innovative courses, resources, and experiences. Faculty can apply under three streams including Constellation Protostar, which funds innovative projects focused on introducing novel media (technology) elements that leverage the unique learning environments available through Constellation. LEARN MORE | | FASmail & Student Hires When employed, students gain access to UBC’s Faculty & Staff email - FASmail (first.last@ubc.ca or cwl@mail.ubc.ca). To comply with licensing requirements, they automatically lose access 7-days after their appointment ends. If required, a "grace period" can be given prior to the end of their appointment in the Initiate Termination Workday business process (refer to the "Edit Additional Data" section). LEARN MORE... | | See AI in Action at UBCO We've created an informal space for sharing AI tools and strategies used in administration and operations at UBCO. Our goal is to help each other get started and build confidence with this rapidly advancing technology with monthly Lunch & Learns and shared resources. JOIN NOW... | | CTL AI Sandbox Opens The Centre for Teaching and Learning (CTL) is excited to announce the launch of a new Generative AI Sandbox and Collaboration Space, located in ADM 103. This dedicated space offers instructors a hands-on environment to explore and experiment with Generative AI, at all levels. Contact CTL at ctl.helpdesk@ubc.ca for info. | | UBC Data Plan Templates UBC researchers now have access to a simplified Data Management Plan (DMP) template via DMP Assistant. Designed to meet funder requirements, this tool helps researchers plan data handling from the start of their projects, ensuring compliance and clarity throughout. LEARN MORE... | | UBC M365 Updates UBC IT has some important updates to share as they continue UBC's transition to the Microsoft 365 cloud environment including a New M365 Portal and Teams Experience, Microsoft Bookings Personal Pages Launch, and Removing Access to the Microsoft 365 Add-Ins Store. LEARN MORE... | | Copilot Chat in M365 Microsoft 365 now includes Copilot Chat—an AI assistant that boosts productivity and collaboration across UBC. Get real-time help with tasks, documents, and more. It integrates with Microsoft applications, providing assistance, insights, and content generation. LEARN MORE... | | FASmail Migration Update UBC IT is in the final laps of the M365 Email migration project and has updates to share for FASmail, Alumni and more. Find out where the migrations are at, what’s changing, and what (if anything) you need to do. LEARN MORE... | | Top IT Issues & Fixes Whether you're trying to log into Canvas before class or open your FASmail after a vacation, we wanted to share a few quick fixes with you of the most common tech issues at UBC. Check out five of the most common ticket topics submitted by staff and students, along with tips on how to resolve them. LEARN MORE... | | Privacy Matters - August In this month's newsletter: This month, we’re tackling the risks of online media head-on with practical advice for UBC faculty and staff. From phishing red flags to privacy pitfalls, password hygiene to account recovery, we'll help you protect your digital identity, your colleagues, and your reputation. LEARN MORE... | | Social Media Security Tips UBC communicators can access resources to improve UBC social media account security: Questions? Contact Trevor Carpenter | | Password Manager Basics For those who have never used a password manager, setting up one may seem daunting and complicated. While it will take time to set up, populate and organize your new password vault, and learn how to quickly access your passwords, it will become second nature over time. The key is to just get started. LEARN MORE... | | Privacy & Security Bites UBC’s Privacy Matters team has launched “Eyes on Privacy & Cybersecurity,” a monthly feature highlighting key facts, stats, and headlines from trusted sources in Canada, the U.S., and beyond. It offers snapshots of what’s trending, changing, and challenging in dataprivacy and cybersecurity. LEARN MORE... | | Dell UBC Employee Deals Need a new laptop for home or a family member? Check out Dell's Summer Tech Upgrade Sale for savings on devices designed to enhance your productivity. UBC employees get a discount with the Member Purchase Program coupon and can shop online using the link in the coupon email. | | Get IT News in MS Teams Join the UBCO IT Engagement MS Team for the latest news, advice and support on technology at UBCO. We share upcoming training, notifications of outages, and details on known issues that may disrupt your work. To join CLICK HERE. | | Upcoming Maintenance
Please visit the Status Page for the most up-to-date information on planned upgrades and outages at UBC IT Status Page | Upcoming Events -
UBCO AI In Action Showcase: Practical AI - From Everyday tasks to Automation
| August 17 | 11:00-12:00 PST ONLINE -
Join the UBCO AI In Action Channel for a hands-on, demo-driven session for people new to AI to those ready to take it to the next level.This session from Nathan Skolski and David Bidwell in University Relations, will guide you through a three-tiered approach to using AI tools like ChatGPT, Claude, and Gemini—whether you're just starting out or looking to automate complex workflows. -
M365 Training: Productivity Tips for CO-PILOT, Outlook, Teams, OneDrive and more!
Various dates & times -
Learn about Microsoft 365’s new features for Co-Pilot, Outlook (Exchange Online), Teams, OneDrive and more. Learn tips and tricks to enhance your collaboration and productivity. -
Cybersecurity Monthly Phishing Workshop
| Sept 10 | 11:00-11:30 PST -
Generative AI in Teaching and Learning Series -
This year, AI has emerged as a significant tool in education, and faculty at UBC are grappling with its integration in the classroom. The UBC Centre for Teaching, Learning and Technology (CTLT) has introduced a new educational series, GenAI in Teaching and Learning. This series aims to help educators transition from concerns to understanding to seeing the opportunities generative AI presents.This series offers: - Weekly GenAI Support Clinics: One-hour drop-in clinics on teaching and learning topics to do with the use of tools such as ChatGPT, Stability AI, Google Bard and others, every Wednesday.
- Integrating GenAI in Education at UBC 30+30 Workshops: 30-minute interactive presentations followed by 30-minutes of discussion designed to assist faculty and staff in navigating this new landscape.
- AI in Teaching and Learning website: A hub for ongoing support and up-to-date tools and resources for leveraging Generative AI for teaching and learning.
- View all sessions and register HERE
| UBCO IT Engagement Services offers a single point of contact for departments and faculties at the Okanagan campus to access the information technology support and services they need to enable exceptional learning and research. Learn more about our team HERE or send us an email or submit a ticket via the UBC Self-Service Portal. | | | | |
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