IT Walk-up Support Hours

Walk-up support from the UBCO IT Service Centre in ADM 024 will move to regular hours for the rest of term 1 as of September 16, 2024.

Walk-Up Support: 10 am - noon, 1 - 3 pm 
Phone Support: 7:30 am to 4:30 pm (807-9000)

Use the LIVE IT WALK-UP SUPPORT webcam to see if the window is open. Book an in-person appointment, submit a ticket or use the knowledge base in the Self-Service Portal for IT & Workday support anytime. 

Help us Help you

This summer we hosted several Lunch and Learn workshops on topics from file storage and collaboration tools to using meeting rooms.

Please share your anonymous feedback in our 2-minute survey on what topics, times and locations would work best for future IT support sessions.  

TAKE SURVEY

Back-to-School & UBCIT

Check out some of the top IT resources you may require, whether you’re a student, faculty or staff, or researcher (Note: some links may not apply to UBC Okanagan).

Don't forget the importance of cybersecurity - find out what you can do at Privacy Matters @ UBC.

Locker Service for Research

Research Computing has a new convenience for the research community—Locker Service! Located by the IT Helpdesk on the lower level of the Administration Building (ADM), these lockers provide a secure and flexible way to drop-off or pick up your research equipment for service anytime during building hours. LEARN MORE...

Check out UBCO's Constellation

UBCO's Constellation connects existing media and technology to provide new pathways for interaction, exploration, learning, and discovery. These unique spaces empower learning, support campus-wide access, and encourage innovation. LEARN MORE...

DON'T FORGET! IT On/Offboarding

Please remember, ALL employees, including student hires and teaching assistants, need to have the UBCO IT Onboarding form AND the UBCO IT Offboarding form submitted when they join/leave the department. This is the only way to ensure they have access to the IT accounts and access they need, AND ensure this access is removed when they leave.

Studios Equipment Loans

UBC Okanagan Studios offers video and sound equipment to students, staff and faculty at no cost. Regular hours resume as of September 3, 2024 with equipment check-out available Tuesday to Friday, from 9:00 AM to 4:00 PM or by appointment.

Windows 11 Auto- Update

REMINDER: Starting August 5, UBCO IT will enable an automated update from Windows 10 to Windows 11 on targeted IT managed devices.

The upgrade will happen automatically, and you can continue working on your device as normal while the initial software installation begins. You do not need to take any action to initiate the upgrade. LEARN MORE...

Update to Office 2021 

UBC is migrating to Microsoft Exchange Online and integrating with other M365 tools and applications over the course of the next 6 months.

To ensure you're ready, please confirm your computer has Office 2021. Learn how to check your version of Office, and how to install the latest version if needed HERE.
 
LEARN MORE about the move to M365 here...

September Privacy Matters

This month's edition has resources to help you stay safe online, avoid phishing scams, ensure secure communications and protect university data on and off-campus. Plus learn about UBC Cybersecurity Confidential Communications website, for staying informed about the latest cybersecurity threats. READ MORE...

UBC Travel with Electronics

It is crucial to prioritize the security of your electronic devices while travelling abroad by safeguarding your personal and sensitive information, and confidential or high-risk UBC information. The Privacy Matters team has some essential security tips to ensure a safe and worry-free travel experience. READ MORE...

Cybersecurity Hunt to Win

To help celebrate Cybersecurity Awareness Month and the Privacy Matters @ UBC Symposium, this online scavenger hunt challenges you to test your knowledge of UBC's online privacy and information security practices. 

Clues will be posted every Tuesday, Wednesday, and Thursday from October 1st to October 24th, 2024 (12 clues total). LEARN MORE...

Cybersecurity Month Events

The Privacy Matters team is hosting a series of virtual and in-person events to celebrate Cybersecurity Awareness Month this October. Empower yourself with the knowledge and tools to navigate the ever-evolving landscape of online privacy and information security. REGISTER...

Privacy @UBC Symposium

This in-person event will be held on Wednesday, October 30th from 9:30 AM to 3:30 PM in The Great Hall at the Nest on the UBC Vancouver campus. To attend, please register in advance as space is limited. Unable to attend in person? We've got you covered! The Symposium will be live-streamed for all registered attendees.

Gain valuable insights into privacy and information security through informative sessions, interactive workshops, and panel discussions. Network with peers and PrISM leaders and enjoy lunch and refreshments. LEARN MORE...

Workday Updates

If you took missed keeping up with changes in Workday, visit the Integrated Service Centre (ISC) website for the latest updates including:

• Upcoming Workday events
• Key changes in Workday
• New or Updated Resources for Employees

LEARN MORE...

Training Report: Workday

Running the My UBC Workday Training report in Workday returns a list of enrollment links for Workday Training courses that are relevant to you. This list is based on your employment criteria (e.g. salaried/hourly/faculty/staff) and current Workday security roles (e.g. Manager, Timekeeper, HR Analyst, etc.). LEARN MORE...

AI for More Accessibility

AI tools hold promise for providing more accessible, equitable, and inclusive learning experiences for students with disabilities. Many in the higher education community are cautious about the use of AI. However, numerous products and services promise support for people with disabilities. READ MORE...

Tech Trends: Healthcare & AI

A hi-tech cure for our ailing healthcare system 

Dr. Raymond Ng is a data scientist with a passion for using AI to streamline complex challenges in the healthcare system and improve patient outcomes. As a Canada Research Chair in Data Science and Analytics and director of the Data Science Institute at UBC, his work focuses on harnessing the power of natural language processing, a form of AI that interprets human communication. READ MORE...

Get IT News in MS Teams

Join the UBCO IT Engagement MS Team to get the most up to date news, advice and support for all things related to technology at UBCO. We share upcoming training, notifications of outages, details on known issues that may disrupt your work and more. To join CLICK here

Dell Deals for Personal Use

UBC employees are eligible for limited-time offers from Dell for personal use devices. Save on high-performance tech during Dell’s Game from Anywhere Sale, 9/7 -10/7. Claim an extra exclusive discount with the Member Purchase Program coupon and then shop online using the link in the coupon email. Coupons cannot combine with limited-quantity offers.