The Updated BC Health Quality Matrix is Here –
See What's New!

The BC Patient Safety & Quality Council, which administers PVN, has updated the BC Health Quality Matrix, establishing a more inclusive and strengthened definition of health care quality to enable better care experiences for everyone in the province.

By setting a common language and understanding about quality, the Matrix helps support people and their communities to thrive. A shared definition of quality impacts how those within the health care system set priorities as well as how they care for people.

The updates ensure BC’s vision of high-quality care aligns with the latest evidence and honours the history and teachings of Indigenous Peoples in the province. They emphasize the link between quality and the social determinants of health, stress the importance of the early years of life as integral to health, and align with the health care system’s focus on promoting wellness.

The Matrix also takes a world-leading approach in embedding Indigenous perspectives on health and wellness and shows what's possible when Indigenous and non-Indigenous worldviews are welcomed.

To create the updated version, the Council partnered with the First Nations Health Authority and received input from patient partners, community members and 30+ organizations. A companion guide and visual tool were also released to guide the use of the Matrix.

What Are the Updates?

Throughout the Matrix, the concept of health quality has been broadened to include health and wellness, focusing on the whole person. The idea of care as relational has been strengthened, and core values of person- and family-centred care and cultural safety and humility have been enhanced.

Each of the seven Dimensions of Quality were broadened and strengthened, including renaming the Respect dimension (previously Acceptability) to honour a person's choices, needs and values.

Download the Matrix and learn more about the updates.

Nursing Students Evaluate the Results of Patient Engagement in Health Care

As we celebrate our 10th anniversary in 2020, we’ll look back to understand how patient engagement has impacted BC’s health care. In this post, our engagement leader Carol Stathers recalls a project with nursing students to evaluate the health care partners’ perspective through our Closing the Loop Process.


Read the blog post. 

New Video Series:
Perspectives on Patient-Oriented Research

The BC SUPPORT Unit has launched Perspectives on POR, an excellent video series exploring different views on patient-oriented research across BC. The second video is out, and we were excited to see our patient partner Chad Dickie speak about how involving Indigenous communities in
patient-oriented research can help improve health care for all.

Watch the video.

Only Three More Days to Share Your Feedback with Us!

If you haven’t completed our website survey yet, now is the time! The survey closes Sunday and we’re looking forward to learning what you like and don’t like about our website. Your opinion will help us develop a new site that is better to navigate
and makes information easier to find.

Complete the survey.

How to Talk to Your Doctor if You're Experiencing
Chronic Pain

This Huffpost article with helpful tips on how to talk to your health care provider if you're experiencing chronic pain – including what questions to ask and how to approach a treatment plan – made waves on Twitter over
the past weeks.

Read the article.

Questions or Suggestions?

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Send us an email, phone 604.668.8240 or 1.877.282.1919, or connect with us on Twitter and Facebook.

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