Personal Service Providers in Long-Term Care and Retirement Homes
In consultation with the Ministry of Health, HPEPH offers the following stipulations for resuming personal services within long-term care and retirement homes:
- Personal service providers must follow the same requirements as long-term care home and retirement home staff as outlined by the Chief Medical Officer of Health, Ontario Health, the Ontario Ministry of Health, the Ontario Ministry of Long-Term Care, and your local public health unit.
- For example, personal service providers are only permitted to provide services within a single long-term care or retirement home.
- Residents should be scheduled by appointment only and a record of the appointments must be kept in the event that contact tracing is required.
- Residents should wear a mask for the duration of their appointment if tolerable. If a resident cannot tolerate wearing a mask, only one (1) resident is permitted in the personal service setting at a time, the personal service provider must wear appropriate PPE, and the resident shall be scheduled at the end of the day, if possible.
- A maximum of two (2) residents will be permitted in a personal service setting at a time as long as a distance of at least two (2) metres can be maintained between residents at all times, both residents are able to tolerate wearing a mask, and there are equal number of personal service providers as there are residents (providers are not providing service to more than one client at a time).
- Ill residents or residents in quarantine must postpone their personal service appointments until their isolation requirements are complete.
- All high touch surfaces must be cleaned and disinfected twice daily. Surfaces that come into contact with a resident should be cleaned and disinfected after the completion each resident appointment.
- Waiting areas are to be closed.
- Personal service providers must follow provincial guidelines for what services/procedures are permitted (i.e. facials/facial grooming is not permitted until stage 3 of re-opening).
Please note: HPEPH is including stipulations that are subject to change based on provincial guidance and/or guidance from the Medical Officer of Health based on local epidemiology, including but not limited to a change of our community status or outbreaks associated with personal service settings.
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