Hastings Prince Edward Public Health
Online Bulletin for Health Care Providers

July 14, 2020

Dr. Alexa Caturay
Acting Medical Officer of Health
Hastings Prince Edward Public Health

Personal Service Providers in Long-Term Care and Retirement Homes

In consultation with the Ministry of Health, HPEPH offers the following stipulations for resuming personal services within long-term care and retirement homes:

  1. Personal service providers must follow the same requirements as long-term care home and retirement home staff as outlined by the Chief Medical Officer of Health, Ontario Health, the Ontario Ministry of Health, the Ontario Ministry of Long-Term Care, and your local public health unit.
    • For example, personal service providers are only permitted to provide services within a single long-term care or retirement home.
  2. Residents should be scheduled by appointment only and a record of the appointments must be kept in the event that contact tracing is required.
  3. Residents should wear a mask for the duration of their appointment if tolerable. If a resident cannot tolerate wearing a mask, only one (1) resident is permitted in the personal service setting at a time, the personal service provider must wear appropriate PPE, and the resident shall be scheduled at the end of the day, if possible.
  4. A maximum of two (2) residents will be permitted in a personal service setting at a time as long as a distance of at least two (2) metres can be maintained between residents at all times, both residents are able to tolerate wearing a mask, and there are equal number of personal service providers as there are residents (providers are not providing service to more than one client at a time).
  5. Ill residents or residents in quarantine must postpone their personal service appointments until their isolation requirements are complete.
  6. All high touch surfaces must be cleaned and disinfected twice daily. Surfaces that come into contact with a resident should be cleaned and disinfected after the completion each resident appointment.
  7. Waiting areas are to be closed.
  8. Personal service providers must follow provincial guidelines for what services/procedures are permitted (i.e. facials/facial grooming is not permitted until stage 3 of re-opening).

Please note: HPEPH is including stipulations that are subject to change based on provincial guidance and/or guidance from the Medical Officer of Health based on local epidemiology, including but not limited to a change of our community status or outbreaks associated with personal service settings.


HPEPH is gradually reopening to the public and is presently offering services by appointment only. We remain dedicated to protecting our community by providing local HCPs and community members with new information as it becomes available. Current information on COVID-19 specifically for health care providers can be found at hpePublicHealth.ca, Ontario Ministry of Health and at publichealthontario.ca.

Contact Information: 

To give us your comments: kkhani@hpeph.ca

To report communicable diseases:613-966-5500 x349

To report AEFI or DOPHS: Online / Fax - 613-966-1813 or CDCFAX1@hpeph.ca

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