March 2026
Myriam Noiseux, DG

A Mobilized Team, Summer and Winter

Despite the freezing cold weather we've experienced, recent months have been particularly busy for our team. We've been very active, between the numerous information sessions offered and the many requests from our users and PSR tenants. With the implementation of new rent increase calculation rules, many seniors wanted to better understand these changes, and we were there to support them.

We also had the pleasure of meeting with our valuable partners, including the teams from the Complaints Commissioner's offices of the CISSS de la Montérégie-Centre, East and West, as well as the team responsible for combating elder abuse in Montérégie. These exchanges, combined with various training sessions we attended in recent months, have allowed us to strengthen our knowledge and collaboration.

And that's not all! Spring promises to be just as dynamic, particularly due to a major change in management. Stay tuned... we'll tell you more in our next newsletter!

Sweet News...

Our dear colleague and advisor Giselly Fragoso is preparing to experience a wonderful event: the arrival of her baby expected in early April.

Already a mother, Giselly is about to open a new chapter in her family life and discover once again the magic of first moments, knowing glances and surges of tenderness. A beautiful adventure begins, filled with love, laughter and precious memories to create.

At the end of March, she will leave us to fully enjoy these unique family moments. We will have the joy of welcoming her back among us in spring 2027, enriched by this beautiful interlude.

The entire team sends her our most sincere congratulations and wishes her a sweet meeting, bright days and a multitude of magical little moments.

See you very soon Giselly, and above all...
savor every moment! 💛

Major News at CAAP Montérégie

This fall, our team, in collaboration with valued partners, joined forces to bring to life a project particularly close to our hearts: CAAPsules informative videos..

These short, dynamic and accessible video capsules were created to better promote your rights and our services, whether in the context of the Complaint Examination System or regarding leases in private seniors' residences. We are proud to take advantage of this newsletter to officially launch the first two CAAPsules: one dedicated to the Complaint Examination System and one to CAAP on leases. In just a few minutes, you can discover essential information, presented clearly and concretely. .

Stay tuned, watch, share and help spread the information.

 

View the YouTube playlist
Pour consulter la liste de lecture Youtube

Complaint Examination System (CES) Mandate

The Complaint Examination System: A Concrete Tool for Service Improvement

Did you know that a complaint can become a real driver for service improvement? Beyond an individual situation, the complaint examination system helps identify issues, formulate recommendations and strengthen the quality and safety of care.

Learn more
 

CAAP on Leases (PSR) Mandate

Application of the Rent Setting Criteria Regulation

Rent setting criteria have changed. To avoid errors and protect your rights, it is essential to check the transmission date of your lease modification notice and use the correct Tribunal administratif du logement (TAL) calculation tools.

Learn more

TAL Jurisprudential Trends

Did you know that, for the same legal question, the Tribunal administratif du logement can render different decisions depending on prevailing jurisprudential trends? Understanding these trends can make all the difference when undertaking legal action.

Learn more

You've probably heard about the Communautaire à boutte movement, which highlights the important challenges faced by community organizations, particularly regarding funding and recognition.

CAAP Montérégie stands in solidarity with this mobilization and shares the concerns expressed. However, we want to reassure you: our services remain fully accessible and continue without interruption.

Whether in the context of the Complaint Examination System or our mandate regarding leases in private seniors' residences, our team continues to provide information, assistance and support, with the same rigor and confidentiality.

We remain present to support you in exercising your rights.