News from CHSLD Heather as of September 11th, 2023

The information in this newsletter has been prepared for you and is important in helping to ensure the wellbeing and security of the residents in their living environment.

It also provides you with news, information on upcoming events, changes and some important reminders.

Change of Season

Despite the mild temperatures at the beginning of September, there’s denying that fall is around the corner, and along with it, colder temperatures. Fall doesn’t only signal in the end of summer! To the contrary, it’s a beautiful season and a time to reunite with cozy sweaters, soft duvets, padded slippers, adapted shoes, and so on.

Please make sure that your loved one has clothes and shoes adapted to fall and winter. This is also an opportunity to take stock of the closet and drawers and put away summer clothes to make space for warmer clothing.

Slippers will soon be available to you to help ensure that our living environments are clean and safe for everyone. You can also bring a pair of indoor shoes if you prefer.

All of your relative’s clothing and personal effects must be identified. This is an essential step in ensuring the proper functioning of our laundry services and avoiding the unnecessary loss of clothing and accessories (eyeglasses, shoes, belts, etc.).

We strongly recommend that you engrave eyeglasses, dentures and hearing aids as well as their cases.

To avoid loss of clothing, you must, as of admission, make sure that each article of clothing is identified with the resident’s last name and first name using a sew-on preprinted label in indelible ink. Iron-on labels are not accepted because they do not last. The production and application of labels is at your expense. If you would like a name of a supplier for labels and their application, please contact reception.

When a resident first arrives, we ask their representative to complete a form to declare all of their valuable items, including jewelry, eyeglasses, orthotics, dentures, hearing aids, artwork and any other item value. If this list needs to be updated, you can ask for it at any time from the unit nurse where your relative is residing. You must sign and date it.

Like you, the entire management team cares about the quality of care and services. Help us improve the residents’ quality of life by sharing your feedback with us.

The CHSLD’s managers are always available to respond to your questions and needs.

Express your satisfaction

You have a testimonial to share? A positive experience you’d like others to know about? A good deed you witnessed? Tell us about it! Simply go to the website** of your loved one’s CHSLD, select the tab RÉSIDENTS ET FAMILLES (residents and families), and then select VOTRE OPINION COMPTE (your opinion counts).**Available in French only

Express your dissatisfaction

Dissatisfaction can be concern, discontent, frustration with a person or a situation (e.g., damaged clothing, the time it takes to get a call back, family not informed of an event, etc.).

The best way to deal with this is to first talk about it with the team’s head nurse or the unit’s team leader as soon as possible.

If you’re still not satisfied, please talk to our unit head or the facility’s director so that, together, we can make the changes necessary for the wellbeing of the resident.

You’d like to inform us of a dissatisfaction?

You can fill out a print form: they’re available at the reception as well as on the care units.

If you’d prefer an electronic version, you can complete the form online on the website** of your loved one’s CHSLD: select the tab RÉSIDENTS ET FAMILLES (residents and families), and then select VOTRE OPINION COMPTE (your opinion counts). This form is sent directly to the facility’s director, who will contact you for follow-up. A copy of the form is also sent to the Executive Director of the CHSLD and to the Director of Nursing. **Available in French only on our Website, but in English in the CHSLD.

You can also print the PDF form, complete it, and give it to the team’s head nurse or the unit head the next time you visit.

If, after taking these steps, you’re still not satisfied with the results of the complaint management procedure, you can file a complaint at any time with the Service Quality and Complaints Commissioner of the CISSS for your region. The contact information is available on the website of your loved one’s residence, in the same section: Select the tab RÉSIDENTS ET FAMILLES (residents and families), and then select VOTRE OPINION COMPTE (your opinion counts).