This fall, CAAP Montérégie enjoyed a season rich in encounters, learning, and collaboration! From the visit of the National Commissioner and the FCAAP team, to inspiring trade shows and exchanges with various regional partners, including the CDC Vallée du Richelieu, the Collectif de défense des droits de la Montérégie, Comité des usagers du Centre Jeunesse de la Montérégie, and members of various user committees and commissioners from the CISSS-MC and CISSS-ME. Our team had the pleasure of forging valuable relationships and promoting its mission of support.

New service: Youth protection mediation

The Community Justice Center, soon to be known as Info Justice Montérégie, is offering a new mediation service for youth protection matters. This approach, offered outside of court, promotes collaboration, respect for rights, and the pursuit of the best interests of the child. It allows those involved to work together to reach an agreement on voluntary measures or a draft agreement.

Eligibility requirements:

• The case falls under the jurisdiction of a judicial district participating in the pilot project;
• The DPJ considers that the child's safety or development is at risk;
• The case is at the referral or review stage;
• All parties consent: the DPJ, the child, and the parents.

For more information, visit the website

Draft regulations amending the Regulation respecting criteria for setting rent and the Regulation respecting mandatory lease forms and notices to new tenants

Findings and recommendations of the CAAP Montérégie

On September 3, 2025, the Quebec government published three draft regulations in the Gazette officielle du Québec that could change the rights and obligations of tenants in private seniors' residences (PSR). These changes affect rent setting, lease modification notices, and lease form updates, and could have a significant financial impact on the cost of rent and services offered in PSRs.

Always committed to supporting and informing PSR residents in understanding and exercising their rights, CAAP Montérégie has undertaken an analysis and reflection process to produce a detailed brief on these draft regulations. This document presents the main issues raised, the concerns observed in the field, and the recommendations made by CAAP Montérégie to ensure the protection of the rights of PSR tenants.

We invite you to consult this brief to learn about the findings and proposals resulting from this work.

For more information

Mandate of the Complaints Review System (CRS)

Myths or Realities?

For 32 years, our team at CAAP Montérégie has been committed to informing and supporting users in their efforts related to the complaint review system (CRS). This experience has allowed us to observe that several misconceptions still circulate about our services and how the (CRS) works. Let's take a moment to debunk some of these myths.

"The CAAP takes the side of the person making the complaint."

FALSE. The CAAP's role is to assist and support users in their efforts, without judging or deciding for them. Our advisors provide information, a listening ear, and help in formulating a complaint clearly and effectively, while respecting the person's pace and choices.

"Complaints are useless; nothing will change."

FALSE. Every complaint received is analyzed by the complaints commissioner of the institution concerned. The (CRS) efforts have often led to concrete improvements, whether in the form of procedural changes, better communication, or adjustments in practices. Making your voice heard helps improve the quality and safety of care.

In summary

Filing a complaint is exercising a fundamental right recognized in the Act respecting health services and social services, and it is also an act of civic participation. The CAAP Montérégie is available to support anyone who wishes to learn more, understand, or take action within the framework of the (CRS).

1 800 263-0670  •  caap@caapmonteregie.ca

FOCUS ON THE LEASE MANDATE

The lease of a dwelling and the death of one of the spouses or civil partners

In our September newsletter, we discussed how the death of a resident living alone imposes certain obligations on the deceased's heirs, including terminating the lease before it is renewed.

However, when one spouse or civil union partner dies, the heirs are not required to send notice for the following reasons.

For more information