Quality Café

Standardizations Everyone Will Agree With
August 16 | 1200 PST | WebEx | Password: BCPSQC

Standardization is sometimes seen from two extremes: a limitation of clinical autonomy that prevents people from using their best judgement to care for patients, or a technique that helps to ensure the application of best evidence, effective teamwork and communication, and consistency.

In this webinar, Mark Graban, internationally-recognized expert of "Lean healthcare" and continuous improvement, will explore the meaning of work standards and standardized work, as explained by Toyota and the Lean methodology. He will share examples from health care that help us:

  • Strike the balance between too little standardization and too much standardization;
  • Understand the balance between too much rigidity and too much flexibility in a process;
  • Learn how standardization is meant to be temporary, until things are improved and re-standardized; and
  • Understand the role that front-line staff should play in defining standardization and ideas for improvement.

We hope you can join us! 

click here to join on august 16

Quality Café is a free one-hour lunch and learn series that takes place on the third Wednesday of every month at 1200 PT. Each Café features a new guest and topic related to improving quality of care.

Are you passionate about improving how health care is delivered? We invite all health care professionals, patients, organizations, and educators to join our online conversation!

Learn more about Quality Café, or view recordings of past Quality Cafés.

we need your feedback

Help Us Build a Better Website!
Share Your Feedback by August 25

We’re working behind the scenes to develop a new and improved website, and we need your help!

Please take our short survey before August 25 to tell us how you use our website, and how we can make it better and easier to use. Your feedback will be very helpful as we redesign the content, design, and functionality of BCPSQC.ca.

The survey should take 5-10 minutes of your time. After taking the survey, you can choose to enter our draw for a pair of Health Talks 2018 tickets. Or you can keep your responses anonymous.

Either way, we are grateful for your feedback and candor!

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A patient journey map

Recap: An Interdisciplinary Day of Journey Mapping 
Exploring the delivery of treatment options and supports
for people with substance use concerns in primary care

On Wednesday, July 12, we partnered with the Ministry of Health, with involvement from the Doctors of BC through the General Practices Services Committee (GPSC) and Shared Care Committees, to hold a full-day journey mapping session that explored how treatment and support is currently delivered in primary care settings for people with substance use concerns.

Journey mapping is a form of process mapping, which uses graphic symbols and connectors to diagram a sequence of steps while capturing emotions and change ideas. In health care, it can be used to illuminate the different individuals and processes involved in treatment or care, as well as patient experiences. It's helpful for identifying opportunities for improvement and gaps in service, and gaining an understanding of the complexities within our health system.

Over 60 experts came together from across BC to participate, representing peers (active substance users, in treatment, and in recovery), general practitioners, emergency physicians, pharmacists, nurse practitioners, paramedics, and others. The day focused on mapping two perspectives: peers accessing the primary health care system for substance use concerns, and health care providers navigating the system to provide treatment and support options. Our aim was to gain insight into how the system is currently working for peers and health care providers, and how it can be improved in the near future and long-term.

The information gathered during the day, on two physical maps (one shown above), will be used to develop new strategies within the primary care system to support British Columbians with substance use concerns.

You can view more tweets and photos from the day on Storify.

BC Summit on Surgical Improvement

Advancing Pre-Surgical Optimization and Enhanced Recovery
Join Us on January 22 in Vancouver

Along with the Joint Clinical Committees, we invite you to join us for the upcoming Summit on Surgical Improvement: Advancing Pre-Surgical Optimization and Enhanced Recovery.

This full-day summit will bring together patient representatives, primary care physicians, surgeons and surgical team members, operational leaders, policy makers, and quality improvement experts. Participants will work together to launch an action plan on pre-surgical optimization and enhanced recovery for colorectal surgery and other surgical procedures. Learn more at our website

If you're involved in surgical pre-optimization care, or have patient experience, we invite you to collaborate with us on how we will improve the experience and outcomes for elective surgical patients in BC.

Click here to download the invitation as a PDF

If you would like us to email you when registration for the summit opens, please fill out the form at our website below. 

Click to Be Notified When Registration Opens

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