On a green gradient background is a graphic of a letter with three lines behind it, indicating speed. Beside is "Patient Voice Mail".

A Simple Question With a Big Impact
Growing "What Matters to You?"

Since 2017, we've been working in partnership with health care organizations across BC to encourage providers to have “What matters to you?” (WMTY) conversations each and every day with the people they support or care for.

We’ve seen some amazing results from this work, such as the "What Matters to You?" movement at Royal Inland Hospital Kidney Clinic and Northern Health's “Understanding My Stay” patient communication boards.

Now, we are keen to build on these successes and continuously improve our collective efforts to grow the global WMTY movement – and you can help! We’re looking for your feedback through a short survey about how we can improve and keep moving this work forward. It will only take a few minutes and all survey responses are anonymous.

Check out the links below, and thank you for your help!

Sharing Concerns: Principles to Guide the Development of
an Indigenous Patient Feedback Process

Recommendation 5 of the In Plain Sight report calls on the health system to create an integrated, accessible and culturally appropriate complaints process for Indigenous peoples in BC. In support of this recommendation, the BC Patient Safety & Quality Council, which administers our network, hosted a provincial dialogue that brought together health care professionals, Indigenous patients, families and caregivers to explore how the process can be improved.

The provincial dialogue generated nine principles to lay the foundation for creating a safe, accessible and meaningful process for Indigenous patients and families to share their experiences within BC’s health system.

Patient Partners Win Gold at
Health Technology Assessment International Conference

Aline Silva, a Patient Voices Network (PVN) patient partner, was recently recognized with a best poster award at the Health Technology Assessment International (HTAi2022) conference. Aline was part of a team of three that highlighted patients’ involvement in health technology assessment work in both Canada and Brazil. She shared some of her thoughts on the experience:

“The conference in June was excellent and very productive. I cited the work PVN is doing whenever I had a chance, and I also presented a poster called "Direct Patient Involvement in HTA In Canada and Brazil: The Patients Perspectives," – work I did with two patient partners, one from Brazil and another from Canada. Thanks a lot for the PVN and all the support!”

Paula Orecklin, a patient partner from Manitoba and collaborator on this poster, shared how much this experience touched her:

“I just wanted to highlight how much being part of this meant to me. I was unable to finish university because my disability made it impossible. The fact I was part of an abstract at all is a great surprise. To have it be accepted at an international conference is a wonderful shock. To then have it be the winning poster is just mind blowing. This has meant everything. HTAi has given me such an amazing opportunity.”

We want to congratulate this patient partner team on their achievement!

Upcoming Events to Attend

  • Patient Partner Orientation | December 7 | 1:00 – 2:00 PM | Register

Questions or Suggestions?

Your feedback is very important to us. What else would you like to see in our newsletters?

Send us an email, phone 604.668.8240 or 1.877.282.1919, or connect with us on Twitter and Facebook.

PVN is guided by patient and health care partners and administered by the:

Copyright © 2022 BCPSQC, All rights reserved. 604.668.8210. info@bcpsqc.ca
Subscribe to the BCPSQC's newsletter.
To unsubscribe from PVN newsletters, please click on the link below. 
If you would no longer like to be a member of the Patient Voices Network, please email pvn@bcpsqc.ca to withdraw from the network.