Quality Forum 2017 Was a Blast!

We’re still buzzing from all the excitement at the Quality Forum! It was amazing to meet our patient and health care partners during the three days of the event, and to see them create new connections.

Videos of the plenary and Health Talks presentations are available on the BC Patient Safety & Quality Council’s YouTube channel. You might be especially interested in Tiffany Christensen’s presentation, where she shared her experience growing up with cystic fibrosis and living through two double lung transplants. Her upbeat story of resilience and insights on the power of activated patients captivated the audience.

PVN members did a great job sharing their Forum experiences on Twitter! Here are our favourite tweets about patient engagement:

The Forum through the eyes of a patient partner

Oshi Mathur, one of the patient partners who attended the Forum, wrote a fantastic blog post about his experience:

“Coming into the conference as a relatively inexperienced patient partner, I was a little nervous about how the health care professionals around me would react to a patient voice in the discussions; a voice not aware of all their medical terminology, their exact roles, or the health care policies and principles they operate within. I was pleasantly surprised at how much everyone around me valued and invited such patient voices!”

Read the full post

More resources from the Forum

The BC Patient Safety & Quality Council (BCPSQC) is posting a series of guest posts by participants as well as presentations and recaps on the Quality Forum website. You can see all the photos here, and also download over 100 presentation, storyboard and workshop files.That’s a lot of information just a click away!

We also rounded up PVN members throughout the Forum for some photos:


We’d like to thank everyone who participated in the Forum, whether live at the event or online via social media. It wouldn’t have been the same without you!

Already thinking about QF18? Don't miss this opportunity!

If you’re interested in attending the next Forum, we’d like to remind patient partners that there’s an open engagement opportunity to join the steering committee responsible for planning Quality Forum 2018.

You must be quick though: the deadline to RSVP is April 4!

Missed the Quality Cafe about the Patient Voices
as Co-Leader? Here's the Recording

The Quality Café is a one-hour lunch-and-learn series that takes place on the third Wednesday of every month. Each Café features a new guest and topic related to improving quality of care. A handful of PVN members joined March’s session to talk about how patient and health care partner collaboration can lead to improved patient safety, better health outcomes, reduced health care costs, and better care experiences for patients and care providers.

Jason MacLeod, a patient partner, and Patty Yoon, a health care partner, talked about their expectations for collaborating, and discussed the experiences and lessons they have learned working together on the Patient and Family Advisory Committee of the Tertiary Eating Disorders Program, created by Providence Health Care. Rick Tomson and Judy Nichol, a patient and a health care partner who collaborate on Interior Health’s Clinical Ethics Committee, also spoke about their experience.

Watch the recording and register for April’s session, which will explore how our use of language can impact our culture.

Let's Grab Coffee!

If you live in the Interior region, you’re invited to join our Engagement Leader Carol Stathers and other PVN members on an informal networking and learning event in Vernon, Summerland or Kelowna.

We’ll meet for coffee to connect and learn about PVN, discuss some of the main takeaways from the Quality Forum presentations, and talk about the BCPSQC’s new campaign “What Matters To You?” Day. There will also be PVN resources available, including hard copies of our brand new 2016 Annual Report, if you haven’t seen the online version yet!

The networking and learning coffee sessions will take place on April 6 in Vernon, April 11 in Summerland, and April 26 in Kelowna, and you are welcome to bring a friend or family member. Coffee and snacks will be provided, as well as expense forms to compensate for your mileage.

Just choose the session closest to where you live and please RSVP to Carol at cstathers@bcpsqc.ca or 778.516.3308.

Learning Opportunity: Hardwiring Patient Engagement to Deliver Better Health

One of the biggest challenges in health care today is how to design a system that meaningfully engages patients and clinicians for better health, as patient engagement must be embedded deep into an organization’s foundation.

On April 13, NEJM Catalyst will offer a free live web event about how to design provider care teams, patient networks, and patient-provider interactions for results-driven patient engagement. The speakers — executives, physician leaders, researchers, and clinicians — will provide ideas and tools to critically examine patient engagement efforts.

Learn more about the event and register.

STOP! Clean Your Hands Day Video Competition

Hey health care partners – here’s a fun video competition!

The Canadian Patient Safety Institute is looking for creative and original video submissions featuring the important questions you ask yourself to make sure the care you provide is the safest possible.

Learn more about the competition and how to submit your video by April 7.

Questions or Suggestions?

Your feedback is very important to us. What kinds of volunteer opportunities are you interested in? What else would you like to see in our newsletters?

Send us an email, phone 604.668.8240 or 1.877.282.1919, or connect with us on Twitter, Facebook and LinkedIn.

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