User Handbook

Winning Strategies: Because You’re not bilingual when you’re sick.

Communication is fundamental in healthcare relationships. When a person communicates in their mother tongue, it is much easier for them to explain their condition and experience as well as express their needs. It’s also easier to understand and follow the prescribed treatment, which in turn has
an impact on their recovery and health.

We have created a handbook featuring all six strategies and best practices to help you get started. Download a copy of your handbook (PDF).

Sign up by choosing one of the sessions below. Sessions will be held from 12:00 to 12:45 via Teams. 

Registration for February 4, 2026 Fast Track Session

Registration for March 26, 2026 Fast Track Session

Organizations, research and reports

Did you know that several organizations work at developing and improving access to French-language services in healthcare and social services. Several studies present status reports, make recommendations or provide tools and data to improve system performance and population health. Check out our website for a list of organizations and links to studies and reports.

View list of resources on our website

For more information

Visit our website to find out how the implementation of the Winning Strategies can benefit your clients and your organization. You'll also find tools and resources, as well as the key contacts to ask for free coaching.

Go to the Winning Strategies website

This initiative, in collaboration with the Société Santé en français, is funded by Health Canada under the Action Plan for Official Languages 2023–2028: Protection-Promotion-Collaboration.