UBCO IT Chatbot Available Need quick tech help? The UBCO IT Chatbot is LIVE on the UBC IT Okanagan website and is available 24/7 to assist with common questions and support requests. Our Bot does NOT use Generative AI and is able to provide support based on whether you're staff, faculty or a student. Test it out with your top IT support questions to help us make it better to help you better! | | IT Helpdesk Walk Up Hours Walk-up support at the IT Service Centre resumes regular hours hours as of September 15. Walk-Up Support: 10am-3pm (closed 12-1pm).
Phone Support: 7:30 am to 4:30 pm (807-9000) Use the LIVE IT WALK-UP SUPPORT webcam to see if the window is open or busy. Submit a ticket or use the knowledge base in the Self-Service Portal for IT & Workday support anytime. | | UBCO Wifi Updated! The UBCO IT Network team is wrapping up a 2 year project to expand and upgrade Wifi across campus. This means faster speeds and lower latency, improved video calls, smoother streaming and better service even in busy spaces. Newer devices will see the most benefits esepcially when using UBC Secure. LEARN MORE... | | Back to School Securely As you dive into new research, operational, and teaching endeavors this semester, prioritizing the security of university information is crucial. Here is a list of key security best practices to protect UBC’s information, both on and off campus. LEARN MORE... | | Recover UBC MFA Access UBC IT introduced a recovery option for UBC's Duo Multi-Factor Authentication (MFA) access through the existing .l. This will enable users to securely restore their MFA access if they’ve lost or replaced their phone, without contacting the IT Service Centre. LEARN MORE... | | Workday Acceptable Use Starting in September faculty and staff who access Workday will be periodically reminded of and required to agree to Workday Acceptable Use terms upon login. While your system access is based on your role and responsibilities, it’s important to access information when you have a specific business need. LEARN MORE... | | ALT-2040 Sept.15 Launch UBCO’s ALT-2040 Fund invites proposals that enhance student learning through innovative courses, resources, and experiences. Faculty can apply under three streams including Constellation Protostar, which funds innovative projects focused on introducing novel media (technology) elements that leverage the unique learning environments available through Constellation. LEARN MORE... | | See AI in Action at UBCO We've created an informal space for sharing AI tools and strategies used in administration and operations at UBCO. Our goal is to help each other get started and build confidence with this rapidly advancing technology with monthly Lunch & Learns and shared resources. JOIN NOW... | | Privacy Matters - September In this month's newsletter: As the academic year kicks off, we’re tackling smart digital habits for students, safe and responsible AI use, key UBC information security standards, and practical tips to protect research and teaching. From MFA to myVPN, encryption to AI guidelines, these quick wins help keep UBC secure.. LEARN MORE... | | Privacy & Security Bites UBC’s Privacy Matters team has launched “Eyes on Privacy & Cybersecurity,” a monthly feature highlighting key facts, stats, and headlines from trusted sources in Canada, the U.S., and beyond. It offers snapshots of what’s trending, changing, and challenging in dataprivacy and cybersecurity. LEARN MORE... | | Dell UBC Employee Deals Need a new laptop for home or a family member? Check out Dell's Summer Tech Upgrade Sale for savings on devices designed to enhance your productivity. UBC employees get a discount with the Member Purchase Program coupon and can shop online using the link in the coupon email. | | Get IT News in MS Teams Join the UBCO IT Engagement MS Team for the latest news, advice and support on technology at UBCO. We share upcoming training, notifications of outages, and details on known issues that may disrupt your work. To join CLICK HERE. | | Upcoming Maintenance
Please visit the Status Page for the most up-to-date information on planned upgrades and outages at UBC IT Status Page | Upcoming Events -
UBCO AI In Action Showcase: Using AI to create videos; Co-Pilot Tips & Tricks
| September TBD | 11:00-12:00 PST ONLINE -
Join the UBCO AI In Action Channel for a hands-on, demo-driven session for people new to AI to those ready to take it to the next level.This session features Adrian Hingston from Security and Risk Services and how they have used AI to create low barrier training videos. -
We'll also showcase how Co-Pilot can be used to compare files, create meeting agendas, produce images and more. -
M365 Training: Productivity Tips for CO-PILOT, Outlook, Teams, OneDrive and more!
Various dates & times -
Learn about Microsoft 365’s new features for Co-Pilot, Outlook (Exchange Online), Teams, OneDrive and more. Learn tips and tricks to enhance your collaboration and productivity. -
Privacy Matters Events
Various dates & times -
Throughout the year, the Privacy Matters team hosts in-person and virtual events aimed at helping expand awareness of privacy and information security issues at UBC. Through conversations, knowledge sharing, and storytelling these events provide a venue to share inspiring ideas to improve privacy and information security for the entire UBC community. Visit the On Demand page to stream recordings of select events (CWL login required). -
Governance and Records Management Foundations for Cybersecurity Success at UBC
October 1, 2025 -
From Compliance to Confidence: Stories of Security Progress Across UBC
October 7, 2025 -
October 2025 Phishing Workshop
October 8, 2025 -
Digital Exposure: What They Know, How They Know It, and Why It Matters
October 15, 2025 -
Securing the Future Cyber Threats on the Horizon
October 22, 2025 -
Privacy Matters @ UBC Symposium 2025
October 29, 2025 -
November 2025 Phishing Workshop
November 12, 2025 -
December 2025 Phishing Workshop
December 10, 2025 -
Generative AI in Teaching and Learning Series -
This year, AI has emerged as a significant tool in education, and faculty at UBC are grappling with its integration in the classroom. The UBC Centre for Teaching, Learning and Technology (CTLT) has introduced a new educational series, GenAI in Teaching and Learning. This series aims to help educators transition from concerns to understanding to seeing the opportunities generative AI presents.This series offers: - Weekly GenAI Support Clinics: One-hour drop-in clinics on teaching and learning topics to do with the use of tools such as ChatGPT, Stability AI, Google Bard and others, every Wednesday.
- Integrating GenAI in Education at UBC 30+30 Workshops: 30-minute interactive presentations followed by 30-minutes of discussion designed to assist faculty and staff in navigating this new landscape.
- AI in Teaching and Learning website: A hub for ongoing support and up-to-date tools and resources for leveraging Generative AI for teaching and learning.
- View all sessions and register HERE
- UBC Extended Learning Courses in Artificial Intelligence
Various Dates & Times | UBCO IT Engagement Services offers a single point of contact for departments and faculties at the Okanagan campus to access the information technology support and services they need to enable exceptional learning and research. Learn more about our team HERE or send us an email or submit a ticket via the UBC Self-Service Portal. | | | | |
.jpg?1649713104650)
