It's Patient Experience Week!

April 24-28 is Patient Experience Week, an annual week of recognition to celebrate the impact of health care staff on the patient experience. To mark the occasion, we'll be sharing guest posts on our blog from patients, a caregiver, and a health care provider that illustrate the value of person-centred, compassionate care. You can read the first blog post here, by PVN Patient Partner Jean Shepherd. Below is an excerpt from her story: 

The head nurse came by to check my vitals at about 2:00 am, and I asked her if she had time to talk with me when she was finished her work. At about 2:30 am, she returned and helped me transfer from the bed to a chair, then took me to a room where she sat down with me and listened to my fears. She asked me questions about Mitochondrial Disease, intelligent questions regarding necessary care, which made me relax. We talked for at least two hours, and then she took me back to my bed and I went right to sleep.

Check the blog each day this week for new stories.

Patient Experience Week complements our work with "What Matters to You?" Day, a campaign that asks health care providers to focus on what the patient really needs and wants from their care. Already, we've heard from many patient partners about what matters to them when they meet with a health care provider, and also from health care partners who are planning to make this question a part of every patient encounter. Visit the website to learn more about the campaign, or sign up to join here!

We hope that some of these upcoming guest posts inspire you to reflect on what matters most to you in your care, and have a conversation with your caregiver, health care provider, or friends and family.

If you'd like to join our conversations about the patient experience this week, we'll be using the hashtags #WMTY17 and #PXWeek on Twitter. You can also share your thoughts and reflections on our Facebook Page.

A Free Webinar on Employee Engagement to 
Improve the Patient Experience

As part of Patient Experience Week, The Beryl Institute is offering a free webinar, "Employee Engagement: A Central Driver in Your Patient Experience Efforts," on April 27 from 1100-1200 PST.

The webinar is for anyone who works in a health care environment that provides services to patients, and will discuss culture, leadership and the role of employee engagement on providing an excellent patient experience.

Learn more and register to attend this webinar here.

Questions or Suggestions?

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