August 2023

NEW UBCO IT Service Pages

From our UBCO IT Satisfaction Survey, we heard that you want more information published about UBCO IT Services. 

We have been busy! 



Coming Soon!  Student Muti-Factor Authentication (MFA)

We are excited to announce a significant step forwar in enhancing the security of student CWL accounts at UBC. Starting November 1, 2023, students will be required to use multi-factor authentication (MFA) to safeguard personal infomration and protect against unauthorized access.

Fall IT Support Hours

Urgent, time-sensitive support is available by: 

    Phone    M-F 7:30 - 4:30 pm
Walk-up*   M-F 8:00-12:00, 1:00 - 4:00 pm              CLOSED FOR LUNCH 12-1pm

* we recommend booking an appointment or checking the Service Centre Live camera to ensure the support window is open prior to arriving.

For the best response or to request an appointment, please use the Self-Service Portal.

Change to Grad Student eMail

As of April 2023, a change has been made to no longer provide graduate students Faculty & Staff email (FASmail) unless they are in a paid appointment. This was a mandatory change to align with the UBC Microsoft licensing agreement.

All graduate students continue to be provided student email addresses ( Those transitioning from FASmail may need to be directed to and to use their student email address as their username.

Faculty and staff can sponsor an unpaid graduate student to recieve access to a FASmail account ( See: How to Sponsor Guest CWL

UBCO IT Suport for Non-UBC Devices

Hardware or software purchased directly by staff and faculty from retailers without consulting UBCO IT, may not perform well in a UBC setting. Our support team is not be able to repair or support these devices due to lack of enterprise support features, warranty limitations, and application licensing issues.

If employees do not qualify for CRP equipment or require additional devices for hybrid work, please contact us for advice.

Need help connecting to UBC wifi?

If you have not been on campus for an extended period of time, or updated your CWL password recently (CWL passwords are required to be reset every year) you may have issues connecting with UBC wifi.

The UBC Autoconnect tool is the best way to get reconnected to whichever UBC network you prefer. 

1 year data retention for Zoom & Teams recordings Fall 2023

In October 2023, UBC Record's Management will implement an automated one-year retention policy for video recordings. This data retention schedule will affect all employees on both campuses.

While users are not required to move their videos, if they are more than one year old and no action is taken, these videos will be automatically disposed of according to the one-year automated retention schedule. LEARN MORE...


Live Transcription is now available in Teams!

This is a written record of spoken text for each speaker, which is available during and after the meeting. Live transcription can make your meeting more productive, accessible and inclusive. Participants in noisy places will also appreciate the visual aid.

For more informaiton, visit:  Live Transcription in Teams

Upcoming Maintenance

Scheduled Outages for UBCO 

  • | August 20 | 08:00-10:00 PT  - The Okangan Campus phone system will undergo maintenance during which phones will be periodically unavailable.
  • | August 21 | 07:00-09:00 PT  -  Network maintenance will occur.  During maintenance, some users will notice intermittent disruptions when using AV equipment in classrooms or common areas. 

For specific details please visit our UBCO IT website or the UBC IT Status Page  


UBCO IT Engagement Services offers a single point of contact for departments and faculties at the Okanagan campus to access the information technology support and services they need to enable exceptional learning and research. 

Learn more about our team HERE or send us an email or submit a ticket via the UBC Self-Service Portal