Have you heard of the Patient Ombudsman? In this webinar, we invited Craig Thompson, Ontario's Patient Ombudsman, to talk about the role and functions of the office of the Patient Ombudsman, as well as what caregivers need to know about filing health care complaints in Ontario. You will learn about how the Patient Ombudsman collaborates with patients, caregivers, and healthcare providers to address complaints, see examples of complaints, and understand the process of submitting a complaint.